Aesthetic Therapist and Operations Manager

4 days ago


Stellenbosch, Western Cape, South Africa Recooty Full time
Job Description:

We are seeking an experienced Aesthetic Therapist to join our team as Assistant Spa Manager. In this role, you will be responsible for overseeing daily spa operations, ensuring seamless customer experiences, and maintaining the highest standards of cleanliness and presentation.

  • Aesthetic Treatments:
  • Deliver exceptional aesthetic treatments, including dermaplaning, microneedling, and other beauty procedures.
  • Provide top-notch customer service and maintain meticulous attention to detail in all interactions.
  • Stay up-to-date with the latest aesthetic procedures and products to ensure continued excellence in your work.

Assistant Spa Manager Duties:

  • Supervise daily spa operations, ensuring smooth execution of tasks and activities.
  • Foster a positive and collaborative team environment among spa staff.
  • Conduct thorough inspections of spa facilities and provide insightful reports on areas for improvement.
  • Ensure treatment desks are always staffed, minimizing wait times for customers.
  • Distribute workload fairly among skilled therapists, promoting efficient use of resources.
  • Maintain high standards of cleanliness and presentation throughout the spa.
  • Address customer concerns promptly and professionally.
  • Manage stock control and consumable orders efficiently.
  • Create well-organized rosters for spa therapists.
  • Master scheduling using our booking system.
  • Update checklists based on operational needs.
  • Coordinate online orders with couriers.
  • Maintain accurate online stock records.

Requirements:

  • Minimum 2-3 years of experience as a Senior Aesthetic Therapist.
  • Relevant qualification in aesthetics (e.g., Masters Diploma in Aesthetician, ITEC, CIDESCO, or SAAHSP).
  • Fluency in English.
  • Excellent interpersonal skills.
  • Proficiency in Microsoft Office.
  • Professional appearance and demeanor at all times.


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