Fraud Risk Analyst

3 weeks ago


Midrand, Gauteng, South Africa Optimal Growth Technologies Full time

Fraud Consultant Role Overview

The Fraud Consultant is responsible for assisting with the monitoring and investigation of fraud events related to the company's products.

  • Monitor transactions and fraud exceptions or alerts on a regular basis, depending on the product type and association rules.
  • Provide daily reports on fraud monitoring and exception analysis.
  • Collaborate with the fraud investigator to contact customers, obtain proof of transactional behavior, and report events as necessary.
  • Support the Team Lead Fraud in developing, testing, and implementing fraud rules across product types.

Core Competencies, Knowledge, and Experience

  • Excellent analytical skills.
  • Attention to detail.
  • Diligence.
  • Reporting and advanced PowerPoint/Excel skills.
  • Administrative skills.
  • Problem-solving skills.
  • Proactive and driven.
  • Matrix and 1-3 years of experience in a RSA Banks fraud department dealing with merchant/card/cheque account fraud and fraud investigations.

Key Performance Indicators

  • Meet daily SLA for attending and managing queries.
  • Process all new applications.
  • Process all settlement queries daily.
  • Accuracy and delivery on stringent deadlines for reporting and application capturing.
  • Response time and accuracy for resolving operational queries related to multiple products.
  • Assist with settlement and balancing, as well as operational support.


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