Business Insights Coordinator

1 month ago

Cape Town, Western Cape, South Africa ShopriteX Full time
Job Title: Business Insights Coordinator

At ShopriteX, we're seeking a highly skilled Business Insights Coordinator to join our team. As a key member of our Insights team, you'll play a critical role in leveraging our rich customer and transactional retail data assets to drive strategic insights and business decisions.

Key Responsibilities:

  • Train and support internal and external stakeholders to use our insights platform to derive actionable insights from data.
  • Facilitate insights development, including data interpretation, recommendations, and presenting results to internal and external business stakeholders.
  • Work with suppliers to understand their insights needs and coordinate strategies for delivering on supplier objectives.
  • Support suppliers in accessing and leveraging the insights technology platform.
  • Manage incidents through the incident case management system, identifying incidents requiring assistance, allocating to the responsible party, monitoring progress, and escalating to management if necessary.
  • Compile key trend reports, facilitate sign-off by primary stakeholders, and execute distribution to appropriate stakeholders using an email marketing platform.
  • Support Insights Engagement Managers in creating presentations for their portfolio clients.
  • Perform insights platform demonstrations to prospective supplier customers and hand over sales opportunities to the commercial team lead.
  • Proactively explore insights that can be translated into initiatives.
  • Support suppliers in translating insights into feasible action plans in collaboration with suppliers and business stakeholders.
  • Facilitate strategic and tactical workshops to support stakeholders in unearthing opportunities and implementing reporting measures using the insights platform.
  • Collaborate across teams and functions to fully leverage data and shift mindsets from facts and findings to insights and evidence that drive sound business decisions.
  • Conduct investigations to uncover key issues, benchmarks, and best practices.
  • Identify data-driven marketing and advertising opportunities within your portfolio of clients and refer to our media network business.
  • Cross- and upsell suppliers onto other packages and services.
  • Retain supplier accounts.
  • Synthesize and present insights through inspirational storytelling to inform internal/external stakeholders' opinions and decisions.

Requirements:

  • Degree or Diploma in Business, Marketing, Analytics, or a related field.
  • +2 years' experience in a similar capacity or role, including key account management roles in an analytics or SaaS context.
  • Experience working with large data sets, using analytics/insights platforms to explore data, and presenting it in a way that delivers actionable insights and derives value.
  • Well-versed in communicating business recommendations and insights into well-packaged and visually appealing presentations.
  • Proven success working with FMCG brands, category, shopper, or retail insights to shape and inform business decision-making.
  • Experience in delivering insights in either a large retail organization or within a supplier business context.
  • Experience cross- and upselling solutions.
  • Proficient in using analytics or SaaS platforms.
  • Experience with retailer-specific data (POS, Retailer Rewards Card data, etc.).
  • Experience with email marketing platforms.

About Us:

At ShopriteX, we're committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organization. A place where everyone matters and feels included.

We're committed to Employment Equity when recruiting internally and externally.

Please note that by responding to this application and providing your personal information, you confirm your express and informed consent for ShopriteX and all its subsidiaries and affiliates to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

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