IT Service Delivery Manager

4 days ago


Pretoria, Gauteng, South Africa Red Cat Recruitment Full time

Red Cat Recruitment is seeking a seasoned professional to lead its Managed Services division. As Head of Managed Services, you will be responsible for developing and implementing the strategic vision for the division, ensuring alignment with the overall business goals and objectives.

The ideal candidate will have a strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services. They will possess excellent leadership skills, with experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.

Key responsibilities include:

  • Developing and implementing the strategic vision for the Managed Services division
  • Leading and mentoring a high-performing team of service delivery managers, engineers, and support staff
  • Serving as the primary point of contact for key clients, ensuring clear communication and successful delivery of services
  • Managing risks and ensuring that appropriate service controls and disaster recovery plans are in place

Requirements include:

  • A degree in Information Technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP)
  • 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery
  • Valid Code 08 drivers license / own reliable vehicle
  • Competent computer literacy (MS Office, Email / Internet)


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