IT Service Delivery Manager

4 days ago


Pretoria, Gauteng, South Africa iStaff Recruitment Full time

About the Role:

iStaff Recruitment is a leading recruitment agency specializing in IT placements. We are currently looking for a highly skilled IT Service Delivery Manager to join our team.

The ideal candidate will have extensive experience in managed services, with a strong focus on customer satisfaction and operational efficiency. Key responsibilities include:

  • Crafting and executing the strategic roadmap for the Managed Services unit.
  • Championing ongoing enhancement initiatives within the Managed Services team.
  • Spearheading the expansion of the managed services portfolio.
  • Supervising the effective delivery of managed services.
  • Establishing and tracking KPIs for managed services operations.

The successful candidate will have a strong background in IT, with experience in service delivery and business development. A suitable IT diploma or degree would be required.



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