Managed Services Leadership Role
3 days ago
We are seeking an experienced Managed Services Leader to join our team at Red Cat Recruitment. As Head of Managed Services, you will be responsible for overseeing the development and implementation of the division's strategic vision, ensuring alignment with the company's overall goals and objectives.
The successful candidate will possess a strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services. They will also have excellent leadership skills, with experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
Responsibilities will include:
- Developing and implementing the strategic vision for the Managed Services division
- Leading and mentoring a high-performing team of service delivery managers, engineers, and support staff
- Serving as the primary point of contact for key clients, ensuring clear communication and successful delivery of services
- Managing risks and ensuring that appropriate service controls and disaster recovery plans are in place
Required qualifications include:
- A degree in Information Technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP)
- 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery
- Valid Code 08 drivers license / own reliable vehicle
- Competent computer literacy (MS Office, Email / Internet)
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