Branch Customer Service Manager

5 days ago

Johannesburg, South Africa Hire Resolve Full time

Branch Customer Service ManagerHire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.Responsibilities:Manage a team of customer service representatives to deliver exceptional service to clients.Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.Resolve customer complaints and inquiries in a timely and professional manner.Monitor customer feedback and implement improvements to enhance the overall customer experience.Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.Provide training and mentorship to customer service staff to enhance their skills and performance.Prepare and analyze reports on customer service metrics to track performance and identify areas for improvement.Stay up-to-date on industry trends and best practices to continuously enhance customer service operations.Requirements:Bachelor's degree in Business Administration, Sales, or a relevant field.6+ years of experience in a customer service management role, preferably in the furniture industry.6+ years of experience in Retail Management Systems.Excellent communication and interpersonal skills to effectively interact with clients and team members.Previous working experience within a stressful, fast-paced environment.Strong problem-solving abilities to address customer issues and find effective solutions.Ability to prioritize and manage multiple tasks in a fast-paced environment.Proficiency in Microsoft Office applications and customer service software.Knowledge of relevant industry regulations and standards.Leadership experience to motivate and guide a team of customer service representatives.Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.You can also visit the Hire Resolve website: hireresolve.us or email us your CV: logistics@hireresolve.za.com.We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise. #J-18808-Ljbffr

  • Branch Customer Service Manager

    5 days ago

    Johannesburg, South Africa Hire Resolve Full time

    Branch Customer Service Manager Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and...

  • Branch Customer Service Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with...

  • Branch Manager, Financial Services Growth Lead

    4 weeks ago

    Johannesburg, South Africa Old Mutual Limited Full time

    A leading financial services company in Johannesburg seeks an OMF Branch Manager to lead a team of consultants at Eastgate Mall. This role involves managing sales targets, ensuring compliance, and enhancing customer service. The ideal candidate will have a strong focus on team development and profit management, ensuring efficient branch operations. Education...

  • Senior Branch Growth Leader: Sales, Strategy

    6 days ago

    Johannesburg, South Africa Bebeebranch Manager Full time

    A financial service provider in Johannesburg seeks a Branch Manager responsible for overseeing a team of specialists to achieve sales and service targets. The ideal candidate will manage profit center operations, ensuring efficient expense management while motivating their team to excel in sales of insurance and lending products. Strong leadership and...

  • Branch Manager

    2 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70301 **Job Type** - Permanent **Job Title** - Branch Manager **Computer Skills** - MS Office **Industry** - Building - Construction **City** - Johannesburg South **Province** - Gauteng **Your Responsibilities as a counter-based branch manager** - Improve and implement the branch’s sales strategy. - Accountable for the maintenance...

  • Branch Manager

    2 days ago

    Johannesburg, South Africa Alumo Energy Full time

    **Company Description** A company established in 2017 that provides a sustainable solution to the increasing demand for energy on the African continent. Providing a balanced advantage of quality and reliability, and turnkey renewable energy solutions for the residential sector - including solar power and battery back-up solutions - from design to...

  • Branch Manager

    7 days ago

    Johannesburg, South Africa NDC Personnel & Contractors Full time

    Are you a technical sales professional with 3-4 years of sales experience and an appetite for career growth? We are currently recruiting for a Branch Manager with a leading engineering firm in Johannesburg. You will be managing the operational aspects of the Johannesburg Branch. This includes sales, logistics, and service operations. You will visit...

  • Branch Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a highly skilled and experienced Branch Manager to join their client's team in Gauteng. Our client is a well-established car rental company known for their excellent service and wide range of vehicles.As the Branch Manager, you will be responsible for overseeing all operations and functions of the branch, ensuring smooth and...

  • Branch Manager

    1 week ago

    Johannesburg, South Africa Scholtz Partners International (Pty) Ltd Full time

    **Qualifications needed**: Matric. A Business Degree or related qualification. **Experience needed (Non negotiable)**: At least five years relevant management experience. Knowledge of Material Handling Equipment, including parts & service. Proven knowledge of modern management techniques and best practises. Familiarity with industry’s rules and...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, South Africa Scotiabank Full time

    **Requisition ID**: 218379 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...