Special Asset Administration Manager
4 weeks ago
We are seeking a highly skilled Special Admin Manager to support business objectives by managing the fulfilment of requests from clients and staff, ensuring effective levels of client satisfaction and risk management.
Key Responsibilities- Manage financial losses through efficient risk and process management.
- Evaluate and improve process effectiveness by tracking, measuring, and analysing data.
- Develop and implement effective planning to ensure capacity meets business requirements.
- Improve efficiency by identifying opportunities for process re-engineering or automation.
- Lead and manage a high-performing team, creating an environment for optimal performance through talent identification, career conversations, and talent retention programmes.
- Administer end-to-end investment products, from client onboarding to client exit.
- A high standard of personal presentation.
- Self-motivation, organisation, and ability to adapt and tackle varied challenges.
- Effective communication and interpersonal skills.
- Matric / Grade 12 / National Senior Certificate.
- Professional Qualifications/Honour's Degree.
- Honours degree in Commerce.
- 7 years plus in financial services - Asset management.
- 5 years plus in management of people.
- 7 years plus in an investment administration management role.
- Experience in automating or digitising processes.
- Understanding of the regulatory environment governing investment products.
- Experience as a Team Leader or Manager in a Client Services Centre in Asset Management.
- Strategic planning.
- Budgeting.
- Financial Accounting Principles.
- Performance management.
- Business administration and management.
- Business principles.
- Business terms and definitions.
- Communication Strategies.
- Staff resource planning.
- Operations planning.
- Employee training/development.
- Diversity management.
- Relevant Nedbank product knowledge.
- Relevant regulatory knowledge.
- Governance, Risk and Controls.
- Change management.
- Principles of project management.
- Business writing skills.
- Management information and reporting principles, tools and mechanisms.
- Service level agreements.
- Consumer behaviour.
- Client Service Management.
- Client service principles.
- Organisational systems.
- Building Partnerships.
- Planning and Organizing.
- Building talent.
- Delegation and Empowerment.
- Coaching.
- Leading Change.
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