Asset Management Specialist
1 month ago
Nedbank is seeking a highly skilled Special Admin Manager to join our Client Services team. This role is responsible for managing the fulfilment of requests from clients and staff, ensuring effective level of client satisfaction and risk management.
Key Responsibilities- Manage financial losses through efficient risk and process management
- Ensure process effectiveness by tracking, measuring and analysing data
- Perform planning to ensure capacity meets business requirements
- Improve efficiency by re-engineering or automating processes
- Maintain a high-performing team and create an environment for optimal performance
- Administer investment products end-to-end, from client onboarding to exit
- High standard of personal presentation
- Self-motivated and well-organised with ability to adapt and tackle challenges
- Ability to deal with people within the organisation and external customers
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour's Degree
- Honours degree in Commerce
- 7 years plus in financial services - Asset management
- 5 years plus in management of people
- 7 years plus in an investment administration management role
- Experience in automating or digitising processes
- Understanding of regulatory environment governing investment products and processes
- Worked as a Team Leader or Manager in Client Services Centre in Asset Management
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Performance management
- Business administration and management
- Business principles
- Business terms and definitions
- Communication Strategies
- Staff resource planning
- Operations planning
- Employee training/development
- Diversity management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Change management
- Principles of project management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client Service Management
- Client service principles
- Organisational systems
- Building Partnerships
- Planning and Organising
- Building talent
- Delegation and Empowerment
- Coaching
- Leading Change
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