Technical Support Specialist

1 month ago


Kempton Park, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Professional Resources Partners Pty Ltd. The successful candidate will be responsible for providing technical support and assistance to customers in the underground equipment industry.

Key Responsibilities:

  1. Coordinate technical handovers of underground equipment to mining clients.
  2. Analyse technical issues related to products, conducting root cause analysis to determine reasons.
  3. Analyse site and/or operational constraints and make recommendations to ensure uptime.
  4. Conduct advanced diagnostic repairs and maintenance.
  5. Reduce warranty costs where possible, through analysis of broader context and make recommendations on the most cost-effective means of ensuring business continuity.
  6. Conduct warranty investigations and give detailed feedback in writing of findings to both internal and external customers.
  7. Attend customer and dealer meetings, providing neutral objective feedback based on technical merit.
  8. Develop potential solutions and liaise with sales and engineering teams, determine best remedial action.
  9. Collaborate with Technical Training for continuous improvement.

Requirements:

  • Sales experience
  • Must be Trade Tested Mechanical / Electrical Engineering.
  • Minimum of 7 years post-qualification maintenance and repairs for underground mining equipment experience required.
  • Full computer literacy in MS Word, MS Excel and MS PowerPoint.
  • Customer relations experience is essential.
  • Must have a valid driver's license.
  • Good presentation skills
  • Demonstrate aptitude for analytical problem solving by balancing the use of troubleshooting tools with a practical application of experience and creativity
  • Fluent in English as this is essential for support.

What We Offer:

  • A team player with strong customer service, communication, written and technical phone support experience.
  • Ability to work hours outside of normal day shift.
  • Able & willing to travel as & when necessary.

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