Administrative Support Professional

5 days ago


Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time
Company Overview:
Red Ember Recruitment (PTY) Ltd is a leading recruitment agency specializing in the Travel and Tourism industry. Our company is dedicated to connecting talented individuals with exciting job opportunities that match their skills and interests.

Job Description:
We are seeking an Operational Assistant to join our team based at the client in Sea Point. The successful candidate will be responsible for providing administrative support to consultants, ensuring smooth tour operations, and maintaining accurate records.

Key Responsibilities:
  • Support consultants with special requests such as restaurant bookings, birthday planning, and document couriering.
  • Verify guide and vehicle bookings for confirmed tours.
  • Inform consultants of any issues such as itinerary deviations or supplier problems for further handling.
  • Save all invoices related to the tour in the appropriate folder.
  • Acquire outstanding confirmations and invoices for all tour services and upload them accordingly.
  • Ensure all invoices meet relevant accounting requirements (e.g., correct booking dates, valid VAT invoices, banking details, etc.).
  • Assist with other tasks or projects assigned by Management to support departmental and company objectives.

Requirements:
  • A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
  • 1-2 years of experience in Group Tour Administration or a related field.
  • Familiarity with the Travel and Tourism Industry, particularly in Southern Africa, is advantageous.
  • Proficiency in Microsoft Office Suite (Excel, Outlook).
  • Basic understanding of invoicing, VAT compliance, and financial processes in a tour context.
  • Strong problem-solving abilities to address supplier discrepancies or itinerary deviations effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of professionalism and reliability.
  • Flexibility to adapt to changing priorities and team needs.
  • Knowledge of local and regional tourism offerings and suppliers is a bonus.
  • Willingness to assist with ad hoc projects or additional tasks as directed by Management.

Education:
Matric
Key Skills:
Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle

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