Workshop Operations Manager
3 days ago
The Workshop Manager position plays a pivotal role in ensuring the quality and efficiency of technical work performed by our team of skilled technicians, mechanics, and assistants.
Main Responsibilities:
- Achieve technical work targets, including services, rework, and PDI inspections.
- Oversee the management of the reporting team, providing ongoing technical support, coaching, and on-the-job training to ensure service excellence.
- Evaluate technicians' training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.
- Ensure effective financial management, aligning with departmental strategic objectives.
- Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP), and contribution.
- Comply with OHSACT regulations on both company and customer premises, upholding all safety standards.
- Promote customer service excellence by building strong relationships with internal and external customers.
- Foster a commitment to service excellence in all work, provide timely feedback and communication, and meet internal and external CSI targets.
- Drive operational innovation to grow the department in line with company requirements.
Requirements:
- National Diploma or Degree in Mechanical or Electrical Engineering (or a related field).
- Business management qualification or training (advantageous).
- Proven experience in managing a workshop or service department within the heavy machinery, automotive, or industrial equipment sector.
- Strong leadership and people management skills, driving performance and accountability.
- Solid business acumen with a strong understanding of financial management, budgeting, and cost control.
- Excellent communication and customer relationship management skills.
- Ability to implement operational enhancements, manage change, and promote innovation.
- Proficiency in workshop management systems and reporting tools.
- Ability to perform under pressure while maintaining high service standards.
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