Operations / Workshop Manager - Johannesburg

4 days ago


Randburg, Gauteng, South Africa Unique Personnel Full time

Job title: Operations / Workshop Manager - Johannesburg

Job Location: Gauteng, Johannesburg

Deadline: April 18, 2025

Job Description

  • A well-known Coffee equipment company is looking for an Operations / Workshop Manager who would be responsible for overseeing the maintenance, repair, and efficient operation of coffee machinery and equipment.
  • This role ensures that all equipment functions optimally, supporting the company's service quality and customer satisfaction.

Key Responsibilities:

Workshop & Operations Management:

  • Oversee the repair, servicing, and maintenance of coffee machines and related equipment.
  • Implement and maintain a preventive maintenance schedule to reduce equipment downtime.
  • Ensure that all work carried out in the workshop meets company standards and client expectations.
  • Maintain a clean, organized, and safe workshop environment.
  • Troubleshoot technical issues and assist in complex repairs when required.

Team Management & Development:

  • Supervise a team of technicians, service engineers, and support staff.
  • Conduct training and upskilling of team members on equipment maintenance, repair techniques, and safety procedures.
  • Assign and track jobs, ensuring timely completion and quality control.
  • Conduct performance evaluations and provide feedback to team members.

Customer & Technical Support:

  • Collaborate with the customer service team to handle service requests and customer inquiries.
  • Provide technical advice and support to clients, including troubleshooting and after-sales service.
  • Ensure timely response to emergency breakdowns and service calls.

Inventory & Procurement Management:

  • Maintain an optimal stock level of spare parts, tools, and consumables.
  • Source and order necessary parts, ensuring cost efficiency and quality.
  • Work with suppliers and vendors to negotiate pricing and service agreements.

Compliance & Safety:

  • Ensure all workshop operations comply with health and safety regulations.
  • Keep up to date with industry standards and best practices for equipment maintenance.
  • Ensure all team members adhere to workplace safety protocols.

Inherent Requirements

Education & Experience Requirements:

  • Diploma / Degree in Mechanical Engineering, Electrical Engineering, or a related field (Advantage).
  • Minimum 3-5 years of experience in equipment maintenance, MUST be in the coffee or foodservice industry.
  • Previous workshop management or operations experience is essential.
  • Experience in technical training and team leadership.
  • Proficiency in using workshop management software or CRM systems.
  • MUST HAVE Strong technical knowledge of coffee equipment (espresso machines, grinders, brewers, etc.).
  • MUST HAVE a stable work track record.
  • Leadership and team management skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Strong organizational and time management skills.
  • Good communication and customer service skills.
  • Familiarity with inventory and procurement processes.
  • Knowledge of health and safety regulations in a workshop environment.
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