IT Infrastructure Professional

3 weeks ago


Durban, KwaZulu-Natal, South Africa IOCO Full time
About the Role: We are seeking a talented IT Infrastructure Professional to join our team at iOCO Infrastructure Services. As a key member of our support team, you will provide expert technical support and assistance to clients or customers on-site.

Your responsibilities will include:
  • Providing technical support and assistance to clients or customers
  • Assisting in 1st/2nd line technical support
  • Managing calls and updating them with meaningful comments
  • Working on Service Level Agreement (SLA) tickets
  • Deploying software
  • Providing remote incident resolution

Requirements:
  • Minimum 3-5 years desktop support experience
  • Some server and network support experience is advantageous

Estimated Salary: R450,000 - R650,000 per annum, depending on experience and qualifications.

iOCO Infrastructure Services offers a permanent position based in Durban, working in an office environment. A driver's license and own car are essential due to the requirement for traveling.

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