Luxury Client Liaison

7 days ago


Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time
Job Description
As a VIP Relationship Manager at Deka Minas Pty Ltd, you will be responsible for building and maintaining relationships with our elite clients. Your primary objective is to provide exceptional service and personalized attention to ensure complete satisfaction.

**Key Responsibilities:**
  • Client Relationship Management:
  1. Serve as the primary point of contact for VIP clients, providing exceptional service and personalized attention.

  2. Build long-term, trusting relationships with VIP clients through frequent communication, empathy, and a thorough understanding of their preferences and needs.

  3. Act as a liaison between VIP clients and the company, ensuring that all their requests are met in a timely and professional manner.

  • Personalized Service & Customization:
  1. Tailor services, offers, and experiences to suit the individual needs of VIP clients.

  2. Anticipate and proactively address client needs, preferences, and any potential issues to ensure complete satisfaction.

  3. Coordinate special requests, events, or experiences to enhance the client's relationship with the brand.

  • Client Retention and Satisfaction:
  1. Develop and implement strategies to improve client retention and loyalty.

  2. Regularly check in with VIP clients to ensure satisfaction, gather feedback, and address concerns.

  3. Provide post-interaction follow-up to ensure VIP clients remain satisfied with their experiences and the services provided.

  • Problem Resolution:
  1. Handle any issues or complaints from VIP clients with discretion and professionalism.

  2. Work swiftly to resolve any problems, ensuring that the client's experience is not compromised.

  3. Maintain a calm and solution-focused attitude in all interactions with clients.

  • Confidentiality and Discretion:
  1. Maintain a high level of confidentiality regarding client information, preferences, and requests.

  2. Handle sensitive situations and requests with the utmost care and professionalism.



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