Client Service Liaison

7 days ago


Johannesburg, Gauteng, South Africa AFRIZAN Full time

At AFRIZAN, we are seeking a Client Service Liaison to play a pivotal role in delivering exceptional customer service and ensuring seamless banking experiences for our clients.

The ideal candidate will possess excellent communication skills, be proactive, and enjoy building lasting relationships with clients. Key responsibilities include:

  • Establishing rapport with clients through various channels, including calls, web, chat, and video, to provide personalized and efficient service.
  • Taking ownership of client queries, issues, and escalations, ensuring effective resolution and satisfaction.
  • Assisting customers with online banking, mobile banking, account openings, deposits, withdrawals, and inquiries.
  • Communicating existing and new banking products and services to clients, providing relevant and up-to-date information.
  • Adhering to banking regulations and internal policies to ensure compliance and minimize risks.
  • Contributing to a positive and productive work environment by collaborating with colleagues to achieve shared goals.

The successful candidate will have a Bachelor's degree or equivalent qualification demonstrating numerical capability. Preference is given to those with experience in the service or banking/finance industry. Strong customer service skills, with the ability to build rapport and resolve customer concerns, are essential.



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