Customer Service Sales Associate

4 days ago


Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time
Job Description

We are seeking a highly motivated Customer Service Sales Agent to join our team at Ground One Direct Marketing. This role involves assisting customers with their inquiries, promoting products and services, and ensuring a positive customer experience.

Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
* Provide accurate information about products and services.
* Assist customers in placing orders, processing payments, and resolving any issues.
* Identify customer needs and recommend suitable products and services.
* Upsell and cross-sell products to enhance the customer experience and meet sales targets.
* Maintain detailed and accurate records of customer interactions and transactions.
* Handle customer complaints and escalate issues when necessary.
* Follow up with customers to ensure their issues are resolved and they are satisfied.

Requirements
* Previous experience in customer service or sales is a plus but not required.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work in a fast-paced environment.
* A positive and enthusiastic attitude.
* Basic computer skills and proficiency in using software applications.
* High school diploma or equivalent.
* Willingness to learn and grow within the company.

This role offers opportunities for growth and development in a dynamic and supportive environment.

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