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Phone Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Lufthansa Group Full time
About Us

Lufthansa Group is a leading airline group, operating a global network of 6 service centres in 6 different countries. Our team of 2000 Consultants offers over 200 services in more than 30 languages, ensuring the highest service quality for passengers flying with LH Group.

The Role
  • You will provide exceptional customer service to passengers of LH Group via phone calls, ensuring a smooth and enjoyable travel experience.
Key Responsibilities
  • Handle incoming calls from passengers, addressing their queries and concerns in a timely and professional manner.
  • Resolve issues efficiently, providing solutions that meet passenger needs and expectations.
  • Maintain accurate records of passenger interactions, using computer systems and standard software to track progress and outcomes.
Requirements
  • 1-2 years of customer service experience, preferably in a call centre environment.
  • Fluency in English and French, both verbal and written.
  • Valid Asylum Seeker or Refugee Status Document.
  • Matric or High School Diploma.
  • Proven customer service and sales skills, with a strong ability to build rapport with passengers.
  • Good understanding of computer systems and standard software.
  • Availability and ability to work rotating shifts and public holidays.

We believe in helping each other, smiling, caring, and being in touch - whether it's with colleagues or customers. That's what makes us successful