Senior Client Advisor

3 days ago


Cape Town, Western Cape, South Africa Capita Full time

O2 is one of the biggest cellular networks in the UK, and we are seeking a Senior Client Advisor to join our team. As a key member of our customer service team, you will be responsible for ensuring that customer issues and concerns are answered efficiently and effectively.

Your primary responsibility will be to provide excellent service with a focus on doing the right thing for each customer. This includes identifying vulnerable customers and adapting your approach to provide additional support when required.

In this role, you will handle escalated customer queries with empathy and integrity, logging accurately and adhering to data protection and confidentiality laws. You will also be responsible for working with a highly skilled and motivated team to deliver a market-leading trading experience to customers.

Key qualifications include 12-24 months experience in a sales call center environment, excellent communication skills, and a customer-centric approach. Additional requirements include strong problem-solving skills, adaptability, and flexibility in a fast-paced environment.

We offer a comprehensive product training program, accredited training programs, and a fun and collaborative work environment. Benefits include a competitive remuneration package, an excellent monthly performance bonus of up to 20% of basic salary, and free door-to-door transport for evening shifts after 7pm.


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