Operational Excellence Leader

6 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Description

Company Overview

Welcome to WNS Global Services, a leading provider of business process management (BPM) and outsourcing solutions. We are committed to delivering exceptional services to our clients across the globe.

Job Summary

We are seeking an experienced Senior General Manager Operations to lead all aspects of operational delivery and growth for our US-based biggest account part of Insurance in WNS Globally.

Key Responsibilities
  1. Provide leadership to multiple diverse and complex accounts and be responsible for operational excellence to achieve client SLA deliverables.
  2. Responsible for the process delivery goals and implementation of the business.
  3. Provide key input to account strategy and execution across all locations.
  4. Deliver the commercial and financial outcomes inherent to the contracts under your stewardship.
  5. Lead large teams of professionals, their development, and the structure required to deliver excellent BPM services for the largest account.
Qualifications and Requirements
  • Min 10 years in the CIS and/or insurance environment.
  • Experience in managing large staff complements and team structures (min 1000 people in division).
  • Proven track record in managing and developing innovative customer care programmes.
  • Entrepreneurial appetite and flair.
Preferred Qualifications
  • Outsourcing/BPM (Business Process Management and Outsourcing) experience.


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