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Technical Help Agent

1 week ago

Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time
About the Role:

We are seeking a dedicated and proactive individual to join our team as a Customer Support Agent at FOUR POINT 0.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a keen interest in the electrical and industrial automation industries.

Responsibilities:

  • Build strong relationships with customers, understanding their needs and providing tailored solutions.
  • Address customer inquiries, resolve issues, and escalate complex matters to relevant teams when necessary.
  • Maintain accurate records of customer interactions, including complaints, technical cases, quotes, sales orders, and customer engagement history.
  • Stay updated on product knowledge, applications, and technical aspects of power distribution, motor control, and energy management.

Requirements:

  • Prior experience in a comparable customer-facing role within the electrical or industrial automation industry is highly desirable.
  • A degree in electrical or mechatronics engineering can be beneficial, but not essential.
  • Strong problem-solving skills, attention to detail, and excellent communication skills are essential for success in this position.