Service Delivery Lead

2 weeks ago


Johannesburg, Gauteng, South Africa LMP RECRUIT Full time

Company Overview

  • LMP RECRUIT is a leading recruitment agency specializing in placing top talent within various industries.

Job Description

  • We are seeking an experienced Service Delivery Lead to join our team, responsible for the management and development of the service team.

Required Skills and Qualifications

  • The ideal candidate will have a minimum of 3 years of experience as a Service/Maintenance Manager working specifically on Industrial Equipment.
  • A Business Administration qualification is required.
  • Diesel/Auto Electrical/Forklift trade or related trade test certificate is advantageous.

Benefits

  • Competitive salary
  • Opportunities for career growth and professional development

Others

  • The successful candidate will be responsible for recruiting, managing, mentoring, and developing the service team.
  • They will ensure effective communication of relevant information between departments and monitor processes to implement/maintain/improve systems for effective and efficient outcomes.
  • Additionally, they will maintain an orderly workflow according to priorities, delegate and direct service tasks, and monitor progress.
  • Taking ownership of issues and following problems through to resolution/customer satisfaction is also a key responsibility.
  • The successful candidate will develop service procedures, policies, and standards, monitor dispatch of products/delivery against targets, and take timeous corrective action.
  • Liaising with customers and ensuring effective customer feedback is also a critical aspect of this role.
  • Keeping accurate records and documenting customer service actions and discussions is essential.
  • Staying ahead of industry developments and applying best practices to areas of improvement is vital.
  • Implementing and maintaining company health and safety and quality standards is also a key responsibility.
  • The successful candidate will be expected to achieve departmental KPIs (monthly/quarterly/annually).


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