Service Delivery Lead
2 weeks ago
Company Overview
- LMP RECRUIT is a leading recruitment agency specializing in placing top talent within various industries.
Job Description
- We are seeking an experienced Service Delivery Lead to join our team, responsible for the management and development of the service team.
Required Skills and Qualifications
- The ideal candidate will have a minimum of 3 years of experience as a Service/Maintenance Manager working specifically on Industrial Equipment.
- A Business Administration qualification is required.
- Diesel/Auto Electrical/Forklift trade or related trade test certificate is advantageous.
Benefits
- Competitive salary
- Opportunities for career growth and professional development
Others
- The successful candidate will be responsible for recruiting, managing, mentoring, and developing the service team.
- They will ensure effective communication of relevant information between departments and monitor processes to implement/maintain/improve systems for effective and efficient outcomes.
- Additionally, they will maintain an orderly workflow according to priorities, delegate and direct service tasks, and monitor progress.
- Taking ownership of issues and following problems through to resolution/customer satisfaction is also a key responsibility.
- The successful candidate will develop service procedures, policies, and standards, monitor dispatch of products/delivery against targets, and take timeous corrective action.
- Liaising with customers and ensuring effective customer feedback is also a critical aspect of this role.
- Keeping accurate records and documenting customer service actions and discussions is essential.
- Staying ahead of industry developments and applying best practices to areas of improvement is vital.
- Implementing and maintaining company health and safety and quality standards is also a key responsibility.
- The successful candidate will be expected to achieve departmental KPIs (monthly/quarterly/annually).
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