Public Sector Coordinator
5 days ago
Job Summary:
We are seeking a highly skilled Senior Customer Care Officer to join our team at the eThekwini Municipality. In this role, you will be responsible for managing a team of staff and ensuring the efficient operation of a one stop shop.
Main Responsibilities:
- Lead a team of staff to provide excellent customer service.
- Develop and implement plans to improve customer satisfaction.
- Collaborate with other departments to achieve unit goals.
- Maintain accurate records and reports.
- Provide support and guidance to staff members.
Essential Requirements:
- Diploma or degree in the Administrative field.
- Valid driver's license.
- At least 4 years' experience in customer service.
- Strong communication and leadership skills.
Desirable Requirements:
- Postgraduate qualification in the Administrative field.
- More than 5 years' experience in customer service.
Benefits:
- Housing allowance: yes
- Annual leave: yes
- Medical aid: yes
- Pension fund: yes
- Salary: R372,957.32 / R484,118.58 per annum
- Thirteenth cheque: yes
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