Customer Experience Director
2 weeks ago
We're a proud member of the dynamic Mr Price Group and we're committed to Employment Equity. Our offices have a view of the mountains, a beautiful Rancilio coffee machine, and plenty of books to borrow. We're always looking for new people to teach us new ways of doing things and help us make big things happen.
About the JobThis position is perfect for someone who loves creating engaging customer experiences and driving sales through strategic campaigns. You'll be part of a talented team that's passionate about delivering outstanding service and making memories for our customers.
Your Responsibilities- Develop and implement comprehensive campaign plans, from concept to execution
- Create compelling briefs that clearly define campaign objectives, target audiences, and key messaging
- Monitor and analyse campaign performance, providing regular reports and insights
- Work closely with Buying, Planning, Creative and other internal teams to ensure seamless campaign execution
- Manage campaign timelines and resources effectively
- Utilise customer data and insights to inform campaign development
- Proven track record of managing retail campaigns, with a minimum of 3 years of experience in a similar role
- Proven track record of planning and executing successful retail campaigns
- Experience working with creative teams and managing campaign timelines
- Strong understanding of retail marketing principles
- A qualification in marketing, business, or a related field is preferred
- Competitive salary based on a 'Total Cost To Company' model
- Medical Aid (Discovery) contributions
- Group Life Cover
- Retirement Annuity
- Employee Assistance programme
- 17 days paid annual leave, increasing to 20 days with length of service
-
Customer Experience Director
1 week ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob Title: Customer Experience DirectorWe are seeking an experienced leader to drive exceptional customer service at Lead Generation Group.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You will be responsible for optimizing support processes, implementing best...
-
Sales and Customer Experience Director
3 days ago
Cape Town, Western Cape, South Africa The Building Company Full timeThe Building Company is seeking a Sales and Customer Experience Director to join our BUCO Bergvliet team. As Assistant Store Manager, you will be responsible for driving sales growth and delivering exceptional customer experiences.Key Performance Indicators:
-
Customer Experience Director
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob OverviewAs a Customer Experience Director - Escalations, you will be responsible for managing complex client complaints and delivering exceptional customer experiences.Key responsibilities include developing strategies to improve client satisfaction, collaborating with other departments, maintaining accurate records, and presenting regular reports.Core...
-
Corporate Financial Director
5 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeCorporate Financial Director - Wes-Kaap - Veblen Director ProgrammeThe Veblen Director Programme requires a Corporate Financial Director to join its advisory board.This senior leadership position offers an excellent opportunity for experienced professionals to apply their skills and knowledge while contributing to a dynamic organization.Key responsibilities...
-
Executive Director of Customer Experience
1 week ago
Cape Town, Western Cape, South Africa OLD MUTUAL LIMITED (OML) Full timeOld Mutual Limited (OML) is a leading financial services company seeking a seasoned executive to lead our customer portfolio in the banking sector. As an Executive Director of Customer Experience, you will be responsible for developing and executing a comprehensive marketing strategy to raise awareness, increase adoption, and foster growth of our rewards and...
-
Senior Financial Director
1 day ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeSenior Financial Director - Veblen Director ProgrammeThe Veblen Director Programme seeks a Senior Financial Director to join its advisory board. In this role, you will be responsible for providing expert guidance on financial planning, budgeting, and cash flow management, as well as elevating financial reporting processes through regulatory compliance and...
-
Corporate Financial Director
1 week ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeCorporate Financial DirectorThe Veblen Director Programme requires a Corporate Financial Director to join its advisory board.This senior leadership position offers an excellent opportunity for experienced professionals to apply their skills and knowledge while contributing to a dynamic organization.Key responsibilities include:Developing and implementing...
-
Director of Financial Planning
1 day ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeDirector of Financial PlanningWe are seeking a director of financial planning to join our Veblen Director Programme as a key member of our advisory board.The role involves developing and implementing financial plans to drive business growth, providing expert advice on cost optimization and investment opportunities, and ensuring accurate financial...
-
Financial Director Role
5 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeFinancial Director OpportunityThe Veblen Director Programme invites applications from qualified Corporate Financial Directors to join its advisory board.This senior leadership position presents an exciting chance for experienced professionals to share their expertise and contribute to a dynamic organization.Responsibilities:Developing and implementing...
-
Director of Finance Operations
5 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeDirector of Finance Operations - Wes-Kaap - Veblen Director Programme2 days agoDescriptionThe Veblen Director Programme seeks an experienced finance professional to fill a critical role in providing strategic guidance on financial planning, forecasting, and compliance.About the Job:The successful candidate will be responsible for developing and maintaining...
-
Part-Time Financial Director
1 day ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timePart-Time Finance Director PositionThe Veblen Director Programme is seeking a part-time Finance Director to join its advisory board.About the RoleThis position offers the opportunity to apply your financial expertise while contributing to a dynamic organization.You will provide strategic guidance on financial planning, budgeting, and cash flow management.Key...
-
Director of Financial Strategy
4 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeDirector of Financial Strategy - Veblen Director ProgrammeWe are looking for an experienced finance professional to join our team and provide expert advice on financial planning, forecasting, and compliance.Job Description:Provide strategic guidance on financial matters.Ensure regulatory compliance and optimize financial reporting.Develop cost-saving...
-
Director of Financial Strategy
5 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeFinancial Leadership Opportunity - Veblen Director ProgrammeThe Veblen Director Programme is seeking an experienced finance professional to join our team as a financial leader.About the Job:In this role, you will be responsible for providing strategic guidance on financial planning, forecasting, and compliance.Main Responsibilities:Develop and maintain...
-
Global Customer Experience Director
4 days ago
Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full timeAt Teletech Holdings, Inc., we're dedicated to delivering exceptional customer experiences.Elevated by our unique blend of human connection and cutting-edge technology, you'll be part of a team that creates memorable interactions with clients.In this role as an Operations Director, you'll work closely with clients to discuss goals and needs, ensuring your...
-
Director of Financial Planning
1 week ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeDirector of Financial Planning - Wes-Kaap - Veblen Director Programme4 days agoDescriptionJoin Our Team of Finance ExpertsWe are seeking a seasoned finance professional to collaborate with our team of experts in shaping the company's financial strategy.About the Position:Contribute to the development of financial plans, forecasts, and models.Collaborate with...
-
Customer Experience Lead
2 weeks ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeThe Customer Experience Lead at TeleTech Holdings, Inc. plays a critical role in creating and delivering amazing customer experiences. As an Operations/Service Delivery Director in our Cape Town site, you will be part of a team that helps build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.You will...
-
Remote Customer Experience Specialist
5 days ago
Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full timeCompany OverviewDigital Customer Care Company BV is a rapidly growing digital-first contact center company. Since its creation in 2014, the company has expanded from a small business to a global player, serving clients in over 10 countries.Job SummaryWe are seeking an experienced Remote Customer Experience Specialist to join our team. In this role, you will...
-
Director of Financial Planning
5 days ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeJob Description:The Veblen Director Programme is seeking an experienced finance professional to join our team as a Director of Financial Planning. This role will provide strategic guidance on financial planning, forecasting, and compliance.About the Role:Develop Financial Models: Develop and maintain comprehensive financial models to support informed...
-
Customer Experience Director
1 week ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeKey ResponsibilitiesThe Customer Experience Director will be responsible for driving business outcomes through collaborative leadership and innovative thinking.You will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing and implementing strategies to reduce escalation rates...
-
Global Customer Experience Expert
1 week ago
Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full timeRequired Skills and QualificationsTo be successful in this role, you must possess:A strong background in customer service or a related field.Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.A high level of product knowledge and understanding of company policies and procedures.The...