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Field Service Technician

2 months ago

Johannesburg, Gauteng, South Africa Elchemie Full time
Job Description

Elchemie is seeking a highly skilled Field Service Technician to join our team in delivering exceptional customer service and technical support to our clients in the Scientific and Laboratory industry.

Key Responsibilities:

  • Provide technical support and service to clients during field visits or dispatches.
  • Tie workflow to schedule and manage on-site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Calibrate and validate various equipment and disciplines.
  • Produce timely and detailed service reports and certificates.
  • Document processes and operate vehicle in a safely manner.
  • Follow company procedures and protocols, and cooperate with technical team.
  • Comprehend customer requirements and make appropriate recommendations.
  • Build positive relationships with customers.

Requirements:

  • Technical degree or certification in electronics or similar field.
  • Proven field service experience.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • English literacy.
  • Willingness to travel locally and internationally.
  • Ability to work flexible shifts and adapt to changing work schedules.
  • Familiarity with tools and applications.
  • Valid driver's license and own vehicle.

Equipment to Work On:

  • Centrifuges (including refrigerated)
  • Autoclaves
  • Hotplate/stirrers
  • Water baths (heated & refrigerated)
  • Freezers & Fridges (ULT and domestic)
  • Refractometers, Ph. meters, conductivity meters
  • Balances & scales
  • Freeze dryers (vacuum & refrigeration)
  • Ultrasonic baths
  • Grinders and polishers
  • Various other electronic equipment
  • Various other laboratory equipment