Back-End Service Provider Specialist

6 days ago


Johannesburg, Gauteng, South Africa Discovery Full time

About VitalityLife Systems

  • VitalityLife is a leading provider of private medical insurance in the UK, catering to the country's diverse healthcare needs.
  • A subsidiary of Discovery Limited, VitalityLife plays a vital role in the group's UK insurance offering, working closely with VitalityHealth and Vitality Corporate Services.

As a member of the VitalityLife team, you'll embark on an exciting journey of innovation and creativity, driven by a passion for delivering exceptional results.

We prioritize work-life balance, encouraging our team members to enjoy a fulfilling experience at VitalityLife.

Our team is comprised of individuals who possess a unique blend of skills, knowledge, and attitude, united by a shared commitment to excellence.

Key Objectives

The primary goal is to design, develop, test, and deploy high-quality software solutions for back-end service providers.

Collaborate with the system architect/analyst to create a robust system design, followed by the development and testing of necessary code.

  • Ensure timely delivery of projects while maintaining high standards of quality and performance.

Responsibilities may include:

Design and Development
  • Translate business requirements into detailed technical designs, considering performance, security, and scalability factors. Meet project deadlines.
  • Liaise with stakeholders to clarify business requirements and resolve technical issues.
  • Research and implement effective solutions to technical challenges.
  • Estimate project timelines based on business requirements.
Testing and Quality Assurance
  • Verify build stability and quality with the development team before releasing to the test team, striving for zero defects.
  • Assist the Business analyst in creating comprehensive test packs, including relevant scenarios and test data.
  • Collaborate in reviewing risk/impact of defects found in testing and assist with fixing where necessary.
Support and Troubleshooting
  • Provide technical support to system users, handling issues according to defined procedures.
  • Analyze the root cause of system errors (data errors, performance, and stability issues) effectively.
Personal Growth
  • Stay up-to-date with current technological trends and their application in the Discovery environment.
  • Continuously improve knowledge of various applications, their functionalities, and data models.
General Skills
  • Effective communication, collaboration, and problem-solving skills.
  • Able to build strong business relationships with team members and supported business areas.


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