Senior Technical Advisor
7 days ago
Nambiti Technologies (Pty) Ltd seeks a seasoned Senior Helpdesk Support Engineer to join our technical support team.
About the RoleThis senior-level position involves leading the technical support team, providing expert guidance, and ensuring exceptional customer service.
- Key Responsibilities:
- Develop and implement effective technical support strategies to meet customer needs.
- Collaborate with internal teams to identify and resolve system errors and outages.
- Maintain accurate records of customer interactions and issue resolution.
To succeed in this role, you will need:
- Bachelor's Degree/Advanced Diploma: In Information Technology or a related field.
- Relevant Experience: A minimum of 4 years' experience in a system support environment.
- Technical Skills: Proficiency in hardware and software troubleshooting, maintenance, and repair.
- Soft Skills: Excellent communication and problem-solving skills.
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