Technology Specialist Internship Opportunity
2 days ago
Overview
Role Description
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technology Specialist Intern, you'll play a key role in helping us achieve this mission.
Responsibilities
As a Technology Specialist Intern, you'll be responsible for:
- Serving as a subject matter expert in specific areas, such as performance and connectivity, and displaying readiness at a local scale.
- Driving case wellness through monitoring of idle cases or cases that need more attention, ensuring no increases in cases at a specific time.
- Collaborating with escalation engineers, subject matter experts, and/or Delivery Partners (DPs) to orchestrate backlog management, seeking assistance when needed.
- Responsible to answer and assist with questions posed by account teams.
- Collaborate with others to resolve issues in a timely fashion.
- Participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.).
- Identifies technical deficiencies in services or processes to help improve the quality of the services.
- Collaborates with internal teams, and sometimes external teams, for product and process feedback.
- Partners with manager and Supply Delivery Manager for continuous improvement planning.
- Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.
- Evangelizes processes and process improvements
Qualifications
Required Qualifications:
- Currently pursuing or have completed a Bachelor's degree in the last 6 months in Information Technology, Sales, Marketing, Computer Science, Business Operations, Business Administration or related field.
- Strong desire and business acumen for consultative solution selling.
- Exceptional negotiation, customer service, and interpersonal skills.
- Excellent verbal and written communication, analytical and presentation skills.
- You must be legally authorised to work in South Africa to be eligible for this role.
Benefits
As a Microsoft employee, you'll enjoy a range of benefits, including:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
What We Offer
At Microsoft, we're committed to creating a culture of inclusion where everyone can thrive at work and beyond. We believe in embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
Are You Ready to Join Us?
If you're passionate about technology and want to be part of a dynamic team that's shaping the future, we want to hear from you. Apply today and take the first step towards an exciting career at Microsoft.
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