Service Desk Support Specialist

2 weeks ago


East London, Eastern Cape, South Africa Profile Personnel Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Profile Personnel. As a Service Desk Analyst, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, or chat
  • Identify and diagnose technical issues, and escalate to higher-level support teams as needed
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles to improve service delivery
  • Monitor and track client issues from start to resolution
Requirements
  • Grade 12 (on-the-job training will be provided)
  • Excellent communication skills in German (written and spoken)
  • Basic English communication skills
  • Basic knowledge of MS Office and MS Windows
  • Basic understanding of IT systems (desirable)
  • Previous experience in a service department is beneficial but not required
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

Please submit your CV and supporting documentation to Caree-Lee@profilepersonnel.co.za. We look forward to hearing from you



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