Customer Service Director

3 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Groupe CFAO Full time
Job Description

The Customer Service Director will be responsible for overseeing the delivery of customer service across Africa. This is a full-time position that requires the ability to lead and manage a team, as well as communicate effectively with customers and internal stakeholders.

Main Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage a team of customer service professionals, providing coaching, mentoring, and feedback to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Oversee the day-to-day operations of the customer service team, including scheduling, dispatching, and customer communication.
  • Collaborate with other departments to identify and resolve customer issues.
  • Monitor and report on key performance indicators (KPIs) to measure the success of the customer service team.
Requirements
  • Minimum 5 years of experience in a leadership role, preferably in a customer service environment.
  • Proven track record of successfully leading and managing teams.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
  • Degree in a relevant field, such as business administration or marketing.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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