Customer Service Director
3 days ago
The Customer Service Director will be responsible for overseeing the delivery of customer service across Africa. This is a full-time position that requires the ability to lead and manage a team, as well as communicate effectively with customers and internal stakeholders.
Main Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage a team of customer service professionals, providing coaching, mentoring, and feedback to ensure they have the skills and knowledge needed to perform their jobs effectively.
- Oversee the day-to-day operations of the customer service team, including scheduling, dispatching, and customer communication.
- Collaborate with other departments to identify and resolve customer issues.
- Monitor and report on key performance indicators (KPIs) to measure the success of the customer service team.
- Minimum 5 years of experience in a leadership role, preferably in a customer service environment.
- Proven track record of successfully leading and managing teams.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Degree in a relevant field, such as business administration or marketing.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Healthcare Service Director
21 hours ago
Pietermaritzburg, KwaZulu-Natal, South Africa Clicks Group Limited Full timeWe are seeking a Healthcare Service Director to drive the delivery of high-quality healthcare services to our customers. As a healthcare service director, you will be responsible for developing and implementing strategies to improve patient outcomes and customer satisfaction.About the RoleThis is an exciting opportunity for a registered pharmacist with a...
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Engineering Services Director
22 hours ago
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Engineering Services Director
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Milton Resourcing Full timeMilton Resourcing is seeking an Engineering Services Director to lead our transportation team in Pietermaritzburg, KwaZulu Natal. As a key member of our senior leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and excellence.Key ResponsibilitiesBusiness Development: Identify and pursue new...
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Customer Service Ambassador
21 hours ago
Pietermaritzburg, KwaZulu-Natal, South Africa Rmbwestport Full timeJob OverviewWe are seeking a skilled Customer Service Ambassador to join our team at FNB Namibia. As a representative of our organization, you will be responsible for providing exceptional customer experiences through proactive communication and problem-solving.Key ResponsibilitiesConnect with customers by understanding their needs and expectations, and...
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Customer Service Representative
22 hours ago
Pietermaritzburg, KwaZulu-Natal, South Africa Clicks Group Limited Full timeCareer Overview:As a Shop Assistant / Cashier at Clicks Group Limited, you will have the opportunity to work in a dynamic and growth-oriented company that values its employees and provides opportunities for career development.Key Responsibilities include:Working as part of a team to deliver exceptional customer service and meet sales targets.Maintaining...
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Customer Service Associate Role
21 hours ago
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Sales and Customer Service Professional
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Old Mutual South Africa Full timeAs a Sales and Customer Service Professional at Old Mutual South Africa, you will be responsible for delivering exceptional customer experiences, driving business growth, and building strong relationships with clients.The MFC Salaried Financial Advisor will provide expert advice on our range of products, analyzing customer data and market trends to identify...
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Commercial Director
22 hours ago
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Sales and Customer Service Professional
7 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full timeIn this role as Retail Store Assistant at Dis-Chem Pharmacies, you will have the opportunity to work in a fast-paced retail environment and develop your skills in customer service, sales, and inventory management. Your primary responsibility will be to assist the store manager in maintaining high levels of customer satisfaction and ensuring that all...
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Corporate Financial Director
1 day ago
Pietermaritzburg, KwaZulu-Natal, South Africa Isilumko Staffing (JHB) Full timeJob SummaryWe are seeking a highly skilled and experienced Corporate Financial Director to join our team at Isilumko Staffing (JHB). This is a challenging and rewarding role that requires strong leadership skills, financial acumen, and the ability to drive business growth.About UsIsilumko Staffing (JHB) is a leading recruitment agency specializing in...
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3rd Keyholder – Midlands
2 weeks ago
Pietermaritzburg, KwaZulu-Natal, South Africa Service Solutions Full timeInternational High-end confectionary brand seeking to employ a 3rd Keyholder for their store in Midlands Requirements: 2 years experience in keyholder or similar role within a high end retail environment Must be able to work retail (mall) hours and shifts as per mall A passion for the confectionary industry and retail/customer service As this is a position...
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Customer Experience Advocate
7 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Nedbank Full timeJob ResponsibilitiesThe Client Experience Advocate role at Nedbank involves building and maintaining strong relationships with clients, identifying opportunities to increase client engagement and retention, and contributing to the growth of Nedbank's business.Key ResponsibilitiesDevelop and maintain strong relationships with existing clients through regular...
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Sales and Customer Liaison Assistant
6 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa All Star Placements Full timeAll Star Placements is now recruiting for a Sales and Customer Liaison Assistant to join our team in Pietermaritzburg. As a Service Advisor, you will be responsible for providing exceptional customer service and sales expertise within our motor industry service department.Candidates must possess a minimum of three years of experience in automotive workshop...
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Restaurant Operations Director
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Pedros Full timeWe are looking for a talented and dedicated Senior Store Manager to lead our team at Pedros.About the RoleJob SummaryResponsible for overseeing the overall operation of the restaurant/take-away, ensuring excellent customer service and maintaining high-quality standardsMain ResponsibilitiesManage daily opening and closing proceduresOversee and manage stock...
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Sales and Service Director
6 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Full timeRequired Skills and QualificationsMatric (Grade 12)Passed the FAIS RE5120 Wealth Management credits or tertiary qualification recognised by the FSCAClass of Business compliant per product category (annual)Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial categoryMeet fit and Proper...
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Customer Experience Manager
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Jamclothing Full timeAbout the Opportunity: We're offering an exciting opportunity for an ambitious individual to join our team as a Store Manager or Trainee Manager at Brookside Mall, Pietermaritzburg. As a Store Manager, you will be responsible for leading a high-performing team and ensuring exceptional customer experiences.Key Responsibilities:Lead and develop a team of...
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Technical Services Manager
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Groupe CFAO Full timeJob SummaryThe Technical Services Manager will be responsible for overseeing the delivery of technical services to customers across Africa. This is a full-time position that requires the ability to lead and manage a team, as well as communicate effectively with customers and internal stakeholders.Main ResponsibilitiesDevelop and implement strategies to...
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Service Operations Lead
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Groupe CFAO Full timeJob OverviewThe Service Operations Lead will be responsible for overseeing the delivery of service operations across Africa. This is a full-time position that requires the ability to lead and manage a team, as well as communicate effectively with customers and internal stakeholders.Key ResponsibilitiesDevelop and implement processes and procedures to improve...
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Sales and Marketing Director
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Massmart Holdings Limited Full timeCompany OverviewMassmart Holdings Limited is a leading retailer in South Africa, with a focus on providing excellent customer service and driving sales growth.
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Financial Services Professional
3 days ago
Pietermaritzburg, KwaZulu-Natal, South Africa Old Mutual South Africa Full timeAre you a results-driven professional looking for a challenging role in the financial services industry?About the Opportunity:We are seeking a talented individual to join our team as a Financial Services Professional, where you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide...