Sales Support Associate

2 months ago


Cape Town, Western Cape, South Africa Massive Diamonds Marketing Full time

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Massive Diamonds Marketing.

In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.

Key Responsibilities:

  • Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
  • Offer data and guides to help the sales team
  • Stay up-to-date with new product and feature launches and ensure the sales team is informed
  • Review pending orders and specific customer requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements

Requirements:

  • Matric / NQF level 4
  • South African ID / asylum
  • Must be a Cape Town resident
  • No experience needed
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills

By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team.



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