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Head of Operations Excellence

3 weeks ago

Durban, KwaZulu-Natal, South Africa Performability Full time

Workforce Optimization at Performability

We strive to provide exceptional service to our clients while maintaining a productive and efficient workforce. The Head of Resource Planning will lead our efforts in workforce optimization, ensuring we have the right people in the right place at the right time.

Job Description

  • Develop and implement a comprehensive workforce planning strategy to drive operational excellence.
  • Build and manage strong relationships with operational teams and clients to ensure seamless communication and cooperation.
  • Analyze demand trends and develop accurate forecasting models to inform workforce planning decisions.
  • Work closely with operational management to optimize daily workflows and resource allocation.
  • Manage leave, shrinkage, and offline activities to maintain efficiency and minimize disruptions.

Key Skills and Qualifications

  • Strong leadership and team management skills.
  • Proven experience in resource planning, forecasting, and workforce management.
  • Excellent analytical and problem-solving skills.
  • Ability to drive change, think strategically, and implement best practices.

What You'll Achieve

  • Contribute to the development of a comprehensive workforce planning strategy that drives operational excellence.
  • Improve operational efficiency and reduce costs through optimized resource allocation.
  • Enhance client satisfaction through improved service delivery and responsiveness.
  • Develop and implement initiatives to improve employee engagement and retention.