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Operational Excellence Director

3 weeks ago

Durban, KwaZulu-Natal, South Africa Insphired Full time

Head of Operations Role

We are seeking an exceptional operations leader to join our team as the Head of Operations.

Key Accountabilities

  • Drive operational performance and deliver results that exceed expectations.
  • Develop and maintain strong client relationships to ensure long-term success.
  • Build and lead a high-performing team of Operations and Team Managers.
  • Partner with cross-functional teams to drive business growth and improve employee engagement.
  • Ensure a positive and productive work environment.
  • Prepare and present regular business reviews and reports to stakeholders.

Requirements

  • At least 5 years' experience in contact centre operational management and strategic planning.
  • Proven track record of delivering results in a fast-paced environment.
  • Strong leadership and management skills with a focus on coaching and development.
  • Ability to work effectively in a team environment.
  • Excellent communication and interpersonal skills.
  • Experience of managing multiple projects and teams.