Key Account Manager
2 days ago
At Indian Ocean Export Company, we are seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will play a crucial role in driving business growth and developing strong relationships with our key clients.
Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs, objectives, and challenges.
- Order Management: Work closely with the team leader to ensure that orders are processed quickly and efficiently, communicating issues and problems to clients.
- Reporting: Assist the Business Development Manager in creating reports for suppliers, providing relevant market feedback on market conditions and brand activations.
- Brand Development: Work closely with the Business Development Manager on brand development in the market, identifying opportunities for increasing sales revenue.
- Contract and Negotiation: Ensure shipping and payment terms and conditions are mutually beneficial to both client and IOEC, managing pricing, discounts, and service level agreements.
- Administration: Provide strong administrative support, including managing client documentation, ensuring accurate pricing and stock, and assisting with debtors and credit limits.
- Problem-Solving and Conflict Resolution: Address client concerns or issues promptly and effectively, resolving conflicts or disputes to maintain a positive relationship.
- Market and Industry Research: Stay updated on industry trends and competitive landscape, providing clients with relevant insights and solutions based on market knowledge.
- Sales and Revenue Targets: Help the Business Development Manager achieve sales and budget targets, monitoring key performance indicators (KPIs) and reporting on progress regularly.
- Bachelor's degree in business
- Proven experience in key account management or a similar role
- Strong understanding of the company's products, services, and industry
- Excellent communication, negotiation, and interpersonal skills
- Strategic thinking and problem-solving abilities
- Results-oriented with a track record of meeting or exceeding sales targets
- Relationship-building skills
- Customer-focused mindset
- Quick thinking and ability to think on your feet
- Adaptability and resilience
- Extreme attention to detail
- Self-motivated and goal-driven
- Innovative, strategic thinker and solutions-driven
- Technologically savvy
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