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Claims Specialist
2 months ago
We are seeking a highly skilled Claims Specialist to join our team at Collinson, a leading provider of travel insurance and assistance services. As a Claims Specialist, you will play a critical role in handling inbound claims calls and emails, providing efficient and friendly customer contact, and ensuring accurate and timely resolution of claims.
Key Responsibilities:- Handle inbound claims calls and emails, providing clear and concise information to customers
- Assess claims in accordance with policy wording and insurer guidelines
- Provide comprehensive verbal and written advice on policy cover and claims
- Monitor and track claims progress, ensuring timely resolution and communication with customers
- Identify and report potential fraud indicators
- Develop and maintain industry best practices for customer service and claims handling
- Experience in insurance claims handling or customer service
- Knowledge of travel insurance products and claims processes
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Fluent German language skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for claims handling, we encourage you to apply for this exciting opportunity.
