Claims Assessment Specialist
1 month ago
The Collinson Group is a global leader, employing over 1,100 skilled professionals across more than 20 locations worldwide. We are committed to assisting our clients in acquiring, retaining, and maximizing the value of their customer relationships. Our diverse range of products and services includes Priority Pass, the largest independent airport VIP lounge access program with 800 lounges globally, and Columbus Insurance, a prominent travel insurance provider.
Role Overview:
The primary objective of this position is to manage incoming claims inquiries, conduct claims evaluations, and provide exceptional customer service through both phone and email communications. The role also involves making outbound calls as necessary. In addition to claims processing, the position will focus on delivering customer support and guidance regarding policy coverage and adjustments related to the easyJet product.
Responsibilities include offering both verbal and written guidance to clients on all facets of claims management while ensuring a high standard of service delivery to our external partners through effective client relationship management and process optimization. Supporting colleagues on a daily basis is also a key aspect of this role.
Key Responsibilities:
- Uphold the company's reputation by demonstrating professionalism in conduct, appearance, and behavior, while adhering to established company standards and procedures.
- Evaluate claims in accordance with policy terms as outlined by the insurer.
- Provide thorough verbal and written explanations regarding policy wording related to coverage and claims.
- Ensure prompt telephone responses to all inquiries directed to the Claims Department, delivering clear and accurate information to claimants.
- For admissible claims, offer detailed explanations both verbally and in writing upon request.
- Accurately assess all claims and communicate with claimants through concise letters outlining necessary information or documentation required to proceed with claims or explaining settlement details.
- Monitor recovery aspects of claims and ensure that amounts due are collected when appropriate.
- Input claims payments accurately into the claims system for clients or third-party suppliers.
- Identify and address any potential fraud indicators.
- Develop and implement industry best practices for customer service to achieve high levels of service delivery based on company call handling guidelines.
- Respond to customer emails within 24 hours, excluding weekends.
- Adhere to established standards of accuracy, quality, and business procedures for all areas of call handling and claims assessment.
- Comply with all FCA guidelines and standards for Treating Customers Fairly as covered in induction training.
- Work within agreed inbound/outbound call handling and productivity standards to meet Contact Centre service levels.
Required Skills & Experience:
- Preferable experience in Insurance Claims.
- Knowledge of key travel insurance products is ideal.
- Customer service experience is essential.
- Detail-oriented with strong analytical skills.
- Numeracy skills to analyze statistical data.
- Demonstrated intellectual capability appropriate for the role.
- Excellent written and verbal communication skills, fluent in German.
- Ability to perform under pressure.
- Strong command of the German language.
- Confident and supportive telephone demeanor.
- Effective organizational skills.
- Ability to work independently and collaboratively within a team.
- Familiarity with the Gotrex claims system or similar platforms.
- Understanding of FSA regulations and the TCF concept.
- Polite, friendly, and assertive communication style.
- Integrity and a commitment to maintaining confidentiality.
- Proactive and forward-thinking approach.
-
Claims Assessment Specialist
1 month ago
Cape Town, Western Cape, South Africa Collinson Full timeAt Collinson, we take pride in employing over 1,100 skilled professionals across more than 20 locations globally, dedicated to enhancing our clients' ability to acquire, retain, and maximize the value of their customer relationships. Our offerings include Priority Pass, the largest independent airport VIP lounge access program with 800 lounges worldwide, and...
-
Claims Assessment Specialist
1 month ago
Cape Town, Western Cape, South Africa Collinson Full timeAt Collinson, we take pride in employing over 1,100 skilled professionals across more than 20 locations globally, dedicated to enhancing our clients' ability to acquire, retain, and maximize the value of their customer relationships. Our offerings include Priority Pass, the largest independent airport VIP lounge access program with 800 lounges worldwide, and...
-
Claims Resolution Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Collinson Full timeJob Title: Claims Resolution SpecialistWe are seeking a highly skilled Claims Resolution Specialist to join our team at Collinson. As a Claims Resolution Specialist, you will be responsible for handling inbound claims calls and emails, assessing claims, and providing excellent customer service to our clients.Key Responsibilities:Review claims in accordance...
-
Claims Resolution Specialist
2 months ago
Cape Town, Western Cape, South Africa Collinson Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at Collinson. As a Claims Resolution Specialist, you will be responsible for handling inbound claims calls and assessments, providing efficient and friendly customer contact with accurate relaying of information and high levels of customer service.Key...
-
Claims Assessor
3 weeks ago
Cape Town, Western Cape, South Africa Status Staffing Full timeClaims Assessor - Medical Aid SpecialistWe are seeking a highly skilled Claims Assessor to join our team at Status Staffing. As a Claims Assessor, you will be responsible for processing and validating GAP claim documents, verifying client personal information, and assessing the validity of claims in accordance with policy terms and conditions.Key...
-
Claims Specialist
1 month ago
Cape Town, Western Cape, South Africa Collinson Full time{"title": "Claims Handler", "description": "Job SummaryWe are seeking a skilled Claims Handler to join our team at Collinson, a leading provider of travel insurance and customer relationship management solutions. As a Claims Handler, you will be responsible for handling inbound claims calls, assessing claims, and providing excellent customer service to our...
-
Claims Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Collinson Full time{"title": "Claims Handler", "description": "Job SummaryWe are seeking a skilled Claims Handler to join our team at Collinson, a leading provider of travel insurance and customer relationship management solutions. As a Claims Handler, you will be responsible for handling inbound claims calls, assessing claims, and providing excellent customer service to our...
-
Agricultural Claims Specialist
2 months ago
Cape Town, Western Cape, South Africa Third Age Group Full timeKey ResponsibilitiesWe are seeking a skilled Agricultural Claims Specialist to join our team at Third Age Group.Key Responsibilities:Accurately assess and evaluate agricultural and commercial claims to ensure fair and timely resolutions.Utilize industry knowledge and expertise to negotiate with clients and stakeholders to achieve mutually beneficial...
-
Claims Specialist
1 week ago
Cape Town, Western Cape, South Africa Collinson Full timeDedicated Claims Handler sought by The Collinson Group, a global leader in customer relationship management. Key responsibilities include managing inbound claims calls, assessing claims, and providing expert customer support via telephone and correspondence. Our ideal candidate will possess a solid understanding of insurance claims processes, excellent...
-
Claims Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Status Staffing Full timeJob Title: IBA Claims ConsultantA highly skilled and experienced Claims Consultant is required to join our team at Status Staffing. As a key member of our insurance team, you will be responsible for managing claims from inception to settlement, ensuring that all stakeholders are informed and satisfied with the outcome.Key Responsibilities:Minimise claims and...
-
Warranty Claims Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Astor Motor Recruitment Full timeWarranty Claims SpecialistA reputable dealership is seeking a skilled Warranty Claims Specialist to manage warranty paperwork, maintain accurate records, and coordinate with OEMs to ensure timely reimbursement for warranty claims. The ideal candidate will have strong analytical abilities, exceptional time management, and a collaborative mindset.Key...
-
Senior Claims Specialist
3 weeks ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeSenior Funeral Claims Assessor RoleWe are seeking a seasoned professional to join our team at The Recruitment Council as a Senior Funeral Claims Assessor. This exciting opportunity is for a candidate with a keen eye for detail and a passion for providing excellent customer service.Key Responsibilities:Support the non-medical claims process set-up.Assess...
-
Living Benefits Claims Specialist
1 month ago
Cape Town, Western Cape, South Africa Sanlam Full timeAbout the RoleWe are seeking a highly skilled and experienced Living Benefits Claims Consultant to join our team at Sanlam. As a key member of our claims team, you will be responsible for assessing and making independent decisions on complex living benefits claims, ensuring that client requests are met within the boundaries of the policy contract.Key...
-
Living Benefits Claims Specialist
1 month ago
Cape Town, Western Cape, South Africa Sanlam Full timeAbout the RoleWe are seeking a highly skilled and experienced Living Benefits Claims Consultant to join our team at Sanlam. As a key member of our claims team, you will be responsible for assessing and making independent decisions on complex living benefits claims, ensuring that client requests are met within the boundaries of the policy contract.Key...
-
Warranty Claims Specialist
1 week ago
Cape Town, Western Cape, South Africa First Degree Recruitment Full timeJob Title: Warranty Claims SpecialistJob Summary:We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our Service Department team. As a Warranty Claims Specialist, you will be responsible for collaborating with managers and technicians to fulfill warranty requirements, resolving warranty issues, and maintaining accurate...
-
German Language Claims Specialist
2 months ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: German-Speaking Claims HandlerAt ABC Worldwide, we are seeking a highly skilled and experienced German-speaking Claims Handler to join our team.Job SummaryWe are looking for a professional with excellent communication skills in German and English to handle claims services, answer incoming phone and email enquiries, and provide outstanding customer...
-
Senior Funeral Claims Specialist
1 month ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeSenior Funeral Claims AssessorThe Recruitment Council is seeking a seasoned professional to join our client, a leading banking company, as a Senior Funeral Claims Assessor. This exciting opportunity requires a keen eye for detail and a passion for providing excellent customer service.Key Responsibilities:Support the setup of non-medical claims...
-
Claims Resolution Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Collinson Full timeClaims Handler RoleWe are seeking a skilled Claims Handler to join our team at Collinson, a leading provider of travel insurance and customer relationship management solutions. As a Claims Handler, you will play a critical role in delivering exceptional customer service and ensuring that claims are handled efficiently and effectively.Key...
-
German Language Claims Specialist
2 months ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"Job Title": "German-Speaking Claims Handler", "Job Description": "Job SummaryABC Worldwide is seeking a skilled German-speaking Claims Handler to join our team. As a Claims Handler, you will be responsible for providing excellent customer service and handling claims efficiently.Key ResponsibilitiesClaims services, including answering incoming phone and...
-
Financial Services Claims Specialist
1 week ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeRole Description:Are you an experienced professional in non-medical claims who excels at delivering excellent customer service? The Recruitment Council is seeking a seasoned Senior Funeral Claims Assessor to join a leading banking company.Key Responsibilities:Support the non-medical claims process set-up and ensure timely completion.Conduct thorough...