Hotel Operations Manager

7 days ago

Cape Town, Western Cape, South Africa Tanya Serra Full time

Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Tanya Serra. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel's Groups and Events department.

Main Responsibilities

  • Liaise with Sales and G&E Coordinators to maximize selling space and monitor the diary for incoming functions.
  • Lead the Groups and Events team in achieving hotel goals and revenue targets.
  • Participate in long-range planning meetings to discuss upcoming events and provide direction for these activities.
  • Ensure all staff members are knowledgeable on aspects relating to hotel room configuration and banqueting operations.
  • Handle initial inquiries efficiently and effectively.
  • Monitor service quality levels presented by coordination staff to clients.
  • Accurately record details pertaining to Group or Event functions.
  • Sign off invoices, refunds, and commission claims.
  • Distribute function sheets timeously and record changes on change sheets.
  • Represent the department at Banqueting forecast meetings and Groups meetings.
  • Ensure accuracy of room and banqueting charges.
  • Communicate feedback to guests and relevant Executive Managers.
  • Conduct site inspections to result in profitable bookings.
  • Maintain close working relationships with other departments.
  • Roster staff for sufficient coverage.
  • Manage and control the On-Track system.
  • Provide assistance to Sales staff when required.
  • Maximize staff performance through performance standards and evaluation.
  • Maintain team morale and be available to listen to individual staff members' needs.
  • Maintain appropriate standards regarding conduct, uniform, and appearance.
  • Submit a weekly report detailing forecast vs. actual results vs. budget.
  • Achieve and better monthly and annual revenue targets.
  • Actively participate in cost savings exercises.
  • Follow up on Groups and Events quotes and convert to revenue.
  • Follow up on outstanding accounts daily and report progress to relevant parties.
  • Ensure vendors perform their jobs adequately.
  • Receive monthly supplier invoices timeously.
  • Follow up on PM's and accounts outstanding.

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