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Customer Service Representative
2 weeks ago
This exciting opportunity exists for a Customer Service Representative to join our team. As a key member of our front desk, you will provide exceptional customer service, handle face-to-face inquiries, and offer administrative support to ensure seamless day-to-day operations.
Main Responsibilities
- Screen incoming calls and transfer them to relevant staff members.
- Offer administrative support to ensure smooth day-to-day operations.
- Handle face-to-face inquiries from visitors and respond to their queries professionally.
- Maintain the reception area in a presentable state at all times.
- Coordinate support personnel diaries to optimize productivity.
Requirements
- A Matric certificate or equivalent qualification is mandatory.
- An Office Administration Certificate would be beneficial.
- 1-2 years of relevant work experience is required.
- Familiarity with switchboard systems and Seda's products and services would be advantageous.
Competencies
- Strong advisory skills with excellent communication abilities.
- Excellent stakeholder engagement and analytical skills.
- Ability to work well under pressure and meet deadlines.
- Basic computer skills and proficiency in office management software.
The organization is committed to promoting equity and representivity in its workforce and encourages applications from previously disadvantaged individuals and those living with disabilities.
