IT Infrastructure Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Capital Recruit Full time
Capital Recruit is Offering an Exciting Opportunity

We are seeking a highly skilled IT professional to join our team as an IT Infrastructure Specialist. This role involves ensuring the stability, integrity, and efficient operation of our in-house information systems that support core organisational functions.

Responsibilities:

  • Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.

Acquisition & Deployment:

  • Design and deploy new applications and enhancements to existing applications, software, and operating systems.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.

Operational Management:

  • Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with our disaster recovery and business continuity strategies.
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues, including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
  • Communicate directly with customers via phone and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Work independently to troubleshoot all support requests and follow escalation policies.
  • Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
  • Establish and maintain a positive professional relationship with users.
  • Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied.
  • Participates in after hours on call rotation.
  • Provide training and mentoring for desktop support team members, including escalated support requests.

Abilities and Skills:

  • Problem Solving ability
  • Innovative
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Adaptable to change
  • Structuring and prioritizing tasks

Competencies:

  • Understanding of general IT related troubleshooting
  • Knowledge of Windows based systems and Point of Sale platforms
  • End user support functions
  • Knowledge of SLA management
  • Understanding of IT security
  • Ability to accurately perform basic to intermediate mathematical functions
  • Ability to thrive in a fast-paced, rapidly changing environment

Requirements:

We are looking for candidates with a minimum Matric qualification and at least 4 years of general IT experience. MCP (Microsoft Certified Professional) & A+ Certification are highly preferred. The ideal candidate should have knowledge of IP networking and protocols, email / internet / firewall / Proxy / VPN services, and commonly used applications such as the MS Office suite of products and Internet Browsers.

The salary offering for this position is R35 000 - R40 000 per month, depending on experience. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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