Project Engineer

2 weeks ago

Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time
Job Title: Project Engineer

About the Role:

We are seeking a highly skilled Project Engineer to join our team at Oxyon People Solutions. As a Project Engineer, you will play a critical role in the deployment of complex mining systems at customer sites around the world.

Key Responsibilities:

  • Actively work on product/project deployment of complex mining solutions in a hands-on manner
  • Support and maintain software
  • Deliver bespoke customisation as required
  • Troubleshoot system issues
  • Own and implement customer system configurations
  • Implement system customisations using scripting tools
  • Participate in onsite system installation efforts
  • Take ownership and responsibility for customer issues and problems and see them through to resolution wherever possible
  • Provide technical leadership in areas of expertise, cross-skilling with other project team members to ensure transfer of knowledge and ample coverage of required duties
  • Gather customer requirements and identify improvements and customisations for Mining Systems
  • Act as technical project lead for system deployments, working collaboratively with the Project Managers and other Project Engineers in a structured manner
  • Serve as primary customer contact for support and enhancements after deployment
  • Utilize relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other opportunities for Hexagon
  • Manage customer relationships from project inception to deployment and post-installation support, becoming the customer interface for that project
  • Work collaboratively with sales team in a pre-sales capacity (e.g. attending/leading technical presentations) to capitalize on close relationships with customers and to raise Hexagon's profile and product advantages and benefits
  • Facilitate customer system training to ensure systems are being utilized to their full potential
  • Represent the company in a helpful, professional, and courteous manner at all times
  • Maintain, enhance, and adhere to Hexagon documentation and reporting standards, systems, and processes
  • Work on support team maintenance tasks on a scheduled roster

Requirements:

  • A relevant tertiary qualification in Engineering (Computer/Mining/Electrical/Electronic), Computer Science, or a related field
  • Experience with IP networking
  • Experience with Hardware installation
  • Experience with or knowledge of C++ or Objective-C software development
  • Ability to form strong relationships with customers and represent the company professionally
  • Strong time management and prioritization skills (pre-requisite)
  • Ability to set and meet team and individual goals and deadlines
  • Strong communication skills, both verbal and written
  • Ability to thrive in a high-pressure environment
  • Ability to work autonomously or part of a team environment
  • Ability to manage multiple concurrent projects
  • Ability to rapidly grasp technical solutions, concepts, and products
  • Desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible
  • Wireless networks experience (desirable)
  • Minimum understanding of electrical schematics and installation (preferable)
  • Knowledge of mining operations (desirable)
  • Experience with Trackless Mobile Machineries (desirable)

Travel:

Travel (regionally and globally international) to client sites is a requirement of this role.

Decisions Expected:

  • Own Authority
  • Setting of day-to-day priorities within overall priority listing
  • Make recommendations/reporting based on technical evaluations and customer interaction
  • Advising Supervisor of risk areas as they are identified
  • Advising Sales team of business development opportunities as they arise
  • Referred to Higher Authority
  • Approval of project deployment plans that involve cross-functional teams, e.g. Engineering and Support
  • Approval for expenditure
  • Any decision that will adversely affect budget
  • Clarification of priorities or urgent escalations

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