Support Operations Coordinator

22 hours ago


Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time
Company Overview

iKhokha is a dynamic and fast-paced FinTech company that empowers small businesses in South Africa. We believe in creating a better future for all, and our team of change-makers is dedicated to making an impact.

About the Role

We are seeking an exceptional Customer Support Officer to join our Product Division. As a key member of our team, you will be responsible for providing top-notch support to our diverse customer base.

Your primary focus will be on addressing technical support queries, complaints, and handling requests via calls and tickets. You will act as a liaison between our valued customers and internal iKhokha teams, ensuring seamless communication and prompt resolution of issues.

Key Responsibilities
  • Addressing Technical Queries: Provide expert assistance to customers regarding orders, deliveries, cancellations, refunds, exchanges, merchant accounts, billing, statements, and technical hardware and software inquiries.
  • Resolving Customer Complaints: Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly according to iKhokha Service Level Agreements (SLAs).
  • Escalation and Training: Escalate any urgent queries or issues that require input from Senior Management and apply training, scripts, processes, and policies to maintain a balance between company policy and customer benefit.
Qualifications

To succeed in this role, you will need:

  • A matric certificate
  • 1-2 years of experience in customer service or call centre work
  • Proficiency in using a CRM tool for managing customers
  • Excellent verbal and written communication skills
  • First call resolution
  • Ability to de-escalate situations and take ownership
  • Experience in Call Centre, Customer Service, and Technical Support


  • Umhlanga, KwaZulu-Natal, South Africa Mondi Plc Full time

    We are seeking an organized and detail-oriented Operations Coordinator to join our team at Mondi Plc.About the Company:Mondi Plc is a leading international packaging and paper group with operations across the globe.Job Description:The successful candidate will be responsible for coordinating operational activities, including selecting, assigning, leading,...


  • Umhlanga, KwaZulu-Natal, South Africa 121talent Pty Ltd Full time

    Job DescriptionCompany Overview:121talent Pty Ltd is a leading recruitment agency based in Umhlanga, supporting various industries including manufacturing.We are seeking an experienced Industrial Controller to join our client's team, a renowned Manufacturing company.Key ResponsibilitiesServe as the central point of contact for office communication, directing...


  • Umhlanga, KwaZulu-Natal, South Africa 121talent Pty Ltd Full time

    About the JobWe are recruiting for an Industrial Controller to join our client's Manufacturing team.The successful candidate will be responsible for managing office operations, maintaining records, and analysing plant costs.Key ResponsibilitiesManage office operations, including calendar management and meeting coordination.Maintain accurate and up-to-date...


  • Umhlanga, KwaZulu-Natal, South Africa Winning Form Group Full time

    Job Overview:We are looking for a highly skilled Procurement Operations Coordinator to join our team at Winning Form Group. This role plays a critical part in sourcing and procuring products and services, ensuring optimal pricing, supplier selection, quantities, specifications, and lead times to meet the company's operational requirements.About the Job:The...


  • Umhlanga, KwaZulu-Natal, South Africa University of Fort Hare Full time

    We are seeking a skilled professional with a strong background in operations and logistics management to join the University of Fort Hare team.Key Responsibilities:Drive the execution of operational processes, ensuring seamless vessel and landside coordinationOversee reefer management and logistics operations (depot, truck, rail)Take full accountability for...

  • Operations Manager

    12 hours ago


    Umhlanga, KwaZulu-Natal, South Africa The Unlimited Full time

    We're on the hunt for a Operations Manager Are you passionate about leading QA, Recruitment, Training, Sales Support, Onsite Infrastructure. If so, we're eager to learn more about you As the Operations Manager, you will play a critical role in coordinating with Human Resources, Group Sales Support and IT Infrastructure. Overseeing and optimizing shared...


  • Umhlanga, KwaZulu-Natal, South Africa The Recruitment Council Full time

    About The Recruitment CouncilWe are seeking a highly skilled Operational Consultant to join our team in Durban. This successful individual will provide administrative and secretarial support to the consulting team, handling basic client queries and complaints.Liaising with other internal departments, clients, and third-party service providers like insurers &...


  • Umhlanga, KwaZulu-Natal, South Africa Kelly Sinclair Recruitment Partners Full time

    Talent Acquisition and Management PositionWe are seeking a highly skilled Human Resources Specialist to join our team in Durban. This role requires the individual to have excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.About the JobThe selected candidate will be responsible for managing...


  • Umhlanga, KwaZulu-Natal, South Africa Marsh Middle East and Africa Full time

    At Marsh, we are seeking a talented individual to join our Marine team. This role will be based in Durban - Umhlanga, with a requirement of working at least three days a week in the office.This is a hybrid role that has a combination of business development and policy administration management responsibilities. As a Policy Administrator, you will ensure that...


  • Umhlanga, KwaZulu-Natal, South Africa Winning Form Group Full time

    Job Title: Commodity Sourcing CoordinatorJob Type: Full-timeLocation: Umhlanga, KwaZulu NatalAbout Us:Winning Form Group is a leading provider of innovative solutions to the financial services industry. We are committed to delivering exceptional results and building long-lasting relationships with our clients.About the Role:We are seeking a highly skilled...


  • Umhlanga, KwaZulu-Natal, South Africa Kelly Sinclair Recruitment Partners Full time

    Key ResponsibilitiesThe Project Coordinator for Supply Chain Initiatives will be responsible for coordinating and supporting supply chain projects, ensuring they are delivered on time, within budget, and to the required quality standards.Coordinate project activities, including planning, execution, and monitoring.Develop and maintain project schedules,...


  • Umhlanga, KwaZulu-Natal, South Africa University of Fort Hare Full time

    Opportunity exists for experienced, competent bookkeepers to join the University of Fort Hare. Experience in the manufacturing industry is a must, as well as experience working with forex and international payments.Responsibilities:Manage bookkeeping to trial balancePrioritize VAT preparation and schedulesCoordinate reconciliations and schedulesEnsure...


  • Umhlanga, KwaZulu-Natal, South Africa University of Fort Hare Full time

    As a key member of the University of Fort Hare team, you will play a critical role in driving operational excellence across multiple regions worldwide. This exciting opportunity requires a highly skilled professional with a strong background in operations and logistics management, as well as in-depth knowledge of the shipping environment.The successful...


  • Umhlanga, KwaZulu-Natal, South Africa Drake Personnel (SA) Pty Ltd Full time

    Drake Personnel (SA) Pty Ltd is seeking a Property Marketing Coordinator to support our business development initiatives.Main Responsibilities:To develop and implement effective marketing strategies to attract new retailersTo maintain a strong online presence and engage with potential clientsTo provide regular market trend analysis and reportingYou will work...


  • Umhlanga, KwaZulu-Natal, South Africa University of Fort Hare Full time

    This is an excellent opportunity for a seasoned Vessel and Landside Operations Executive to join our team at the University of Fort Hare. As National Operations and Logistics Manager, you will be responsible for managing vessel and landside processes, including cost ownership and maintaining strong relationships with key third-party service providers and...


  • Umhlanga, KwaZulu-Natal, South Africa The Capital Hotels, Apartments & Resorts Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...


  • Umhlanga, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

    Top Recruitment (Pty) Ltd are seeking a highly experienced and skilled IT Support Services Manager to lead our team of support services providers. The successful candidate will be responsible for managing and leading the IT Support service providers, overseeing the resolution of technical issues, ensuring the smooth operation of IT services, developing and...


  • Umhlanga, KwaZulu-Natal, South Africa Invictus Full time

    Invictus is a leading provider of education and training in the hospitality industry, and we are seeking a talented individual to join our team as a Work Integrated Learning Facilitator. In this role, you will have the opportunity to work with students from diverse backgrounds and help them achieve their academic and professional...


  • Umhlanga, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    As National Operations and Logistics Manager, you will be responsible for the full execution of vessel and landside processes, including cost ownership and maintaining strong relationships with key third-party service providers and government regulatory authorities. Key Responsibilities:Manage vessel (marine) operations and equipment (container)...


  • Umhlanga, KwaZulu-Natal, South Africa SFI Group (Pty) Ltd Full time

    About the Role: We are seeking a highly skilled HVAC Project Supervisor to manage multiple HVAC projects simultaneously, ensuring timely completion and exceptional quality.The ideal candidate will have a strong background in project supervision, technical skills, and leadership abilities. They will be responsible for estimating, coordinating, and delivering...