Automated Refund Process Manager

4 days ago


Centurion, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

The ideal Automated Refund Process Manager at We Buy Cars: The Car Supermarket will oversee the preparation and review of client refunds. This role demands strong organizational and communication skills to ensure seamless interactions with clients and internal teams.

Main Duties:
  1. Streamline client refund communications, guaranteeing timely responses.
  2. Expertly manage refund requests, adhering to company policies and procedures.
  3. Evaluate documentation for thoroughness and consistency with company guidelines.
  4. Support efficient mailbox administration, encompassing filing and payment loading tasks.
  5. Accurately document client refunds in Excel, prioritizing precision and timeliness.
  6. Deliver actionable insights from refund data analysis, benefiting management decision-making.
  7. Facilitate the initial approval of payments, paving the way for secure financial transactions.
Key Requirements:
  • Certified Matric Certificate.
  • Experience in a comparable role or creditors department.
  • Valid driver's license and access to a vehicle.
  • Proficiency in Excel.
  • Language proficiency.


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