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Logistics Operations Director

2 weeks ago

Cape Town, Western Cape, South Africa Service Solutions Full time

Service Solutions, a national leader in the truck rental and logistics industry, is seeking an experienced Logistics Operations Director for the Blackheath Branch.

Job Overview:

This role involves overseeing the day-to-day operations of the branch, ensuring efficient management of resources and maximizing customer satisfaction.

Duties:
  1. Customer Service:
    • Maintain strong relationships with customers through regular communication and prompt issue resolution.
    • Manage customer invoicing and queries in a timely manner.
  2. Operations Management:
    • Oversee the management of fleet assets, including planning, allocation, and maintenance.
    • Coordinate vehicle maintenance and repairs, ensuring compliance with regulations and company standards.
    • Develop and implement strategies to minimize fleet downtime and optimize resource utilization.
  3. Administrative Responsibilities:
    • Manage cash flow and petty cash transactions accurately and efficiently.
    • Ensure real-time data entry and reporting for operational activities.
  4. Liaison and Communication:
    • Collaborate with internal teams, including Sales, Regional Fleet, and Human Resources.
    • Maintain open lines of communication with drivers, assistants, and other stakeholders.
  5. Reporting and Analysis:
    • Prepare and submit regular reports on fleet performance, costs, and other key metrics.
    • Analyze data to identify trends and areas for improvement.
  6. Staff Management:
    • Provide guidance and support to staff members, focusing on training and development opportunities.
    • Mentor team members to enhance their skills and contribute to the success of the branch.
Requirements:
  1. Grade 12 qualification.
  2. A valid driver's license and reliable transportation.
  3. Proven experience in logistics or truck rental management, with a strong track record of leadership and supervision.
  4. A clear credit history and ability to pass a background check.
Working Conditions:

The ideal candidate will be based in the Blackheath area, working closely with the regional team to achieve business objectives. Regular travel may be required to attend meetings and conduct site visits.