Senior Billing Operations Coordinator

4 days ago

Cape Town, Western Cape, South Africa veb Full time
About RSAWEB

Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. Our goal is to provide exceptional customer experience through innovative products, services, and solutions.

Our Mission and Values
  • We are passionate about using our creativity to provide innovative solutions and services that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.
  • Our values include:
  • Creativity: We strive to think outside the box and come up with new ideas and solutions to meet our customers' needs.
  • Humanity: We treat our customers and colleagues with respect and empathy, always looking for ways to improve their experiences.
  • Innovation: We continuously invest in research and development to stay ahead of the curve and offer the latest technologies and services.
  • Passion: We are driven by a desire to make a difference in people's lives through technology.
Job Overview

The Operations Billing Administrator will be responsible for ensuring that our customers have a smooth billing experience. This includes:

  • Ensuring clients are correctly billed for their services.
  • Verifying all data for accuracy.
  • Communicating between teams and coordinating activities.
  • Resolving client billing queries or issues.
  • Managing client reconnects for non-paying clients who then make payment.
  • Assisting with back-billing, where necessary.
  • Communicating with various departments and external companies to resolve customer billing issues.
Requirements
  • A minimum of 2 years' experience in a billing administrator role.
  • A minimum of 2 years in a customer-facing role.
  • Proficient in office work and Microsoft Excel.
  • Prior experience developing reports in Microsoft Excel is beneficial.
  • Knowledge of connectivity services or previous ISP experience is preferred.
  • Excellent communication skills both verbally and written, internally and with customers.
  • Strong analytical abilities and problem-solving skills.
  • Self-motivation and self-management.
  • Attention to detail.
  • Discipline and respect for confidentiality.
Benefits
  • Company contribution to Medical Aid or Medical Insurance.
  • Retirement Annuity contribution.
  • Discounted Internet Connectivity.
  • Discounted Gap Cover.
  • Employee Wellness Programme.
  • Exposure to the latest industry technologies and standards.

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