Operations Coordinator: Project Management Professional

5 days ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time
Job Description

Wild Dreams Hospitality seeks a skilled Operations Coordinator: Project Management Professional to manage operational processes for clients before, during, and after their travels.

Responsibilities
  • Manage data from quotes/bookings, inputting into the client-facing digital platform; calculate costs across currencies and check for errors.
  • Generate, issue, and submit accurate invoices to relevant parties.
  • Confirm bookings with partners, hotels, restaurants, tour guides, etc.
  • Track itineraries and manage changes, cancellations, or added services.
Client Communications
  • Oversee all client communications during post-booking support, ensuring all details are confirmed for a seamless trip.
  • Provide exceptional customer support via calls, emails, and WhatsApp before, during, and after trips.
  • Troubleshoot issues with quick, creative problem-solving; handle independently or escalate to management as needed.
  • Manage client feedback and review processes.

This is a live-out position with high potential for career advancement and a hybrid work environment.



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