Late Stage Collections Specialist
1 week ago
Company: ABC Worldwide
Location: Kuilsriver, Cape Town
Main Responsibilities:The primary objective of this role is to establish effective communication with delinquent customers to negotiate suitable payment arrangements, thereby achieving business objectives.
Main Activities:- Manage outbound calls efficiently, adhering to Service Level Agreements (SLAs) and work queues.
- Achieve daily collections targets and monthly Key Performance Area (KPA) targets.
- Engage in effective negotiations to ensure account rehabilitation in a professional and efficient manner.
- Prevent account roll forward, reducing account balances in the respective service.
- Provide customers with information on product, legislative, and account-related queries.
- Achieve customer satisfaction at all times.
- Act on customer instructions in an efficient and timely manner.
- Perform administrative tasks related to customer account management.
- Adhere to the workforce schedule, including lunch and body breaks.
- Comply with all Company Policies and Procedures, including Absence Management, House Rules, and Disciplinary Policy.
- Senior Certificate – Grade 12.
- At least 2 years of experience in Late Stage Collections in a call centre environment.
- Efficient in Account Management Debtor Systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation skills.
- Understanding of the Retail Credit Account Management business.
- Ability to work in a highly competitive and dynamic environment.
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