Software Training Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Job Masters Full time

Job Summary

We are seeking a highly skilled Technical Trainer Product Content to join our team at Job Masters. This role will be responsible for providing technical training and support to our sales and support teams, as well as conducting user acceptance testing and issue/bug reporting to ensure the quality of our products.

Key Responsibilities

  1. Deliver high-quality training sessions to internal and external customers.
  2. Assist in preparing documentation and materials for successful training.
  3. Develop training needs analysis principles and process and learning curriculum design.
  4. Conduct product training to internal and external customers.
  5. Transfer technical knowledge to the greater teams and upskill team members.
  6. Conduct UAT testing, documentation, and bug/issue reporting on prospective products prior to release.
  7. Use customer requirements and feedback to influence feature design improvements of products.
  8. Develop and manage project plans, identify key internal and/or external resources required to make the project successful, and prepare detailed status reports.
  9. Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes, and procedures to foster cooperation and collaboration from the various teams to ensure product successes.
  10. Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyze, communicate, and validate requirements gathered in feedback from customers.
  11. Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on company Fleet Solutions.
  12. Manage timelines and ensure adherence to agreed project plan, project milestones, and delivery of the project according to the schedule.
  13. Work as part of a cross-functional team with the business internal teams, possible external contractors, and customer teams to ensure successful delivery of products.
  14. Perform other duties, special projects, and overall support as assigned by the Product Manager.
  15. Deal with internal clients on a technical level.

Requirements

  • Relevant degree or diploma or relevant work experience.
  • Previous training and user acceptance testing experience.
  • ETDP qualification would be advantageous.
  • Training on related areas and skills would be advantageous.
  • 5-7 years of related work experience as technical trainer/support or tester.
  • 5 years' experience in a technically focused role.
  • 5 years' experience in the telematics industry required.

Salary Offer

Negotiable + Benefits

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