Network Support Agent

1 week ago


Pretoria, Gauteng, South Africa Network International Full time
About the Role

We are seeking a talented Network Support Agent to join our team at Network International. As a critical member of our contact center, you will be responsible for providing expert technical support to our merchants and stakeholders.

Your key responsibilities will include:

  • Providing technical support where required, utilizing previous fintech experience as an asset.
  • Resolving queries logged via supported platforms in a timely and efficient manner for e-commerce and Level 1 POS related queries.
  • Collaborating with internal and external stakeholders to resolve complex technical issues.

In addition to these responsibilities, you will be expected to:

  • Maintain accurate records of customer interactions, issues, and resolutions using our internal systems.
  • Stay up-to-date on product features, enhancements, and industry trends to provide informed support.
  • Conduct follow-up calls to ensure customer satisfaction and issue resolution.

This is an exciting opportunity for a tech-savvy individual to join our team and contribute to the success of our merchants and stakeholders.



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