Systems and Network Support
1 week ago
About Our Ideal Candidate
We are looking for a skilled Systems and Network Support professional to join our team.
The successful candidate will be responsible for managing and maintaining our company's IT systems, including IT administration, Salesforce administration, desktop and hardware support, network administration, and QMS compliance.
Key Responsibilities:
- IT Administration: Manage software licenses, IT assets, GSuite, Slack, VOIP phones, Twilio, and system performance reporting.
- Salesforce Administration: Assign and manage licenses, user configurations, and system troubleshooting.
- Desktop and Hardware Support: Install, configure, and maintain software/hardware, manage IT support tickets, and oversee compliance.
- Network Administration: Maintain internal networks, internet connectivity, access management, and supplier relationships.
- QMS Compliance: Ensure adherence to IT-related security and quality management processes.
Requirements:
- Education:
- Matric
- A+, N+, or equivalent technical qualification
- MCSE or similar certification
Desirable Experience:
- 1 to 3 years in IT support, covering:
- Hardware and software troubleshooting (Windows, Mac OS, Office)
- Network services (DNS, SMTP, DHCP)
- Cloud service support
- Printer Troubleshooting
- Remote desktop support
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