Technical Support Expert

2 days ago


Johannesburg, Gauteng, South Africa Netsurit Group Full time

We are looking for a Technical Support Expert to join our team in Johannesburg.

The successful candidate must have a strong background in IT and networking, with a minimum of 3-5+ years of experience and formal IT qualifications, ideally Microsoft role-based certifications.

Key responsibilities include:

  • Proactive and reactive technical support for Netsurit clients
  • Project design and implementation according to client needs
  • Infrastructure security analysis and reporting
  • Client documentation and policy development
  • Incident, problem, and service request management
  • Knowledge of ITIL Framework and ITSM Systems
  • Microsoft technology expertise, including Office 365, Microsoft 365, Azure, Hyper-V / VMWare
  • TCP/IP Networking protocol understanding, VLANs, firewalls, managed switches, and routers
  • Network security and malware/ransomware prevention experience
  • Mentorship of junior consultants and technical workshop hosting

This is an excellent opportunity to grow your career with Netsurit Group.



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